Mental Health Yoga BOOKING TERMS & CONDITIONS

CONTRACTUAL SUBJECT MATTER

These terms and conditions govern the legal relationship between YOU and Mental Health Yoga for the services offered by Mental Health Yoga.

1. RESERVATION OF A WORKSHOP

1.1 The contract between you and Mental Health Yoga becomes effective from the moment of booking and payment for a service. By registering, the rights and obligations from the contract and the terms and conditions become immediately valid. When booking and paying through our website, you will receive a confirmation email with a copy of the agreement between you and Mental Health Yoga. From the moment of payment, the general terms and conditions apply. For reservations processed not through our website, a processing fee of CHF 50 per registered person will apply.

1.2 If the booking person registers other participants, they are responsible for their contractual obligations (including payment of the travel price) just as for their own obligations.

2. PRICES AND PAYMENT TERMS

2.1 PRICES

The prices of the services offered by Mental Health Yoga are in Swiss Francs (CHF). The prices for the offered services are described on the website.

For reservations by mail or email, processing fees of CHF 50 per person apply. When booking through our website, no registration fees are charged.

2.2 PAYMENT TERMS

All financial fees (transfers, bank cards, credit cards, Twint, etc.) are at the customer’s expense.

2.3 CHANGES IN WORKSHOP PRICES

Mental Health Yoga reserves the right to change the prices of its workshops, the workshop program, or certain services included in the workshop. The impact on the price will be communicated at the same time as the program or service change. Prices may be increased for reasons such as changes in taxes or fees.

3. SERVICES

Customers can refer to the descriptions of services on the Mental Health Yoga website. The program includes essential parameters that are part of the workshops and will not be changed unless all members of a group explicitly wish to do so (e.g., because all participants already have sufficient experience in a certain area and prefer to focus on other applications). If there is a need to change certain less important program points for specific reasons, the customer will be informed before or during the workshop.

Mental Health Yoga ‘s services apply exclusively during the agreed time and duration. Both parties are responsible for their arrival and being on time. Travel costs, meals, and all other expenses are not covered by Mental Health Yoga.

4. PROGRAM CHANGES

4.1 CHANGES ON OUR WEBSITE

Mental Health Yoga expressly reserves the right to change service descriptions on the website at any time. Note: Changes are generally minor and usually beneficial to the participants, typically because it has been a request from many participants.

4.2 CHANGES AFTER YOUR BOOKING

Mental Health Yoga also reserves the right, in your interest, to make changes to individual agreed services if unforeseeable or inapplicable circumstances require it. Mental Health Yoga will endeavor to offer you equivalent replacement services. In particular, Mental Health Yoga is not liable for changes in the workshop program due to force majeure or official measures for which Mental Health Yoga is not responsible.

4.3 YOUR RIGHTS IF CHANGES ARE MADE AFTER THE CONTRACT IS CONCLUDED

If changes to individual agreed services result in a significant difference in one or more essential contract points, you have the right to withdraw from the contract within 5 days after receiving our notification.

5. CANCELLATION, CANCELLATION OF WORKSHOPS

General information: The date of change or cancellation corresponds to the working day of receipt of the information by Mental Health Yoga; for Saturdays, Sundays, and public holidays, the next working day is decisive. This applies to all communications by email, voice message, postal letter, etc.

5.1 CANCELLATION/CANCELLATION OF THE WORKSHOP DUE TO REASONS WITHIN YOUR CONTROL

The customer can cancel the workshop up to 5 days before the start of the workshop. The conditions are described in point 5.1.1. Cancellation must be made in writing and addressed to Mental Health Yoga. The cancellation fees amount to CHF 25 per person. Financial transfer fees will be charged, and we advise you that our website operator charges 15 Euros (or the equivalent in CHF) for each refund transaction. All fees will be deducted directly from the refund amount.

5.1.1 For workshops, the following rebooking and cancellation conditions apply. The costs are calculated as a percentage deducted from the total amount of the reservation:

Until 30 days before the workshop: 20%

29 – 15 days before the workshop: 40%

14 – 10 days before the workshop: 50%

9 – 6 days before the workshop: 75%

From 5 days before the start of the workshop, the right to a refund expires. If the customer does not appear at the agreed time and, therefore, does not use Mental Health Yoga’s services, no refund will be given.

5.2. CHANGES REQUESTED BY THE CUSTOMER TO THE REGISTRATION

If the customer wants to change the date and/or participate in a different workshop, a processing fee of CHF 25 will be charged, provided that the customer organizes a participant to take their place. If Mental Health Yoga has a waiting list and another person takes the free slot of the workshop, there will be no additional costs. If Mental Health Yoga needs to find a replacement for you, §5.2.2 applies.

5.2.1 A second change can only be granted with the approval of  Mental Health Yoga. If Mental Health Yoga does not approve, and the customer still cannot attend the workshop, they can cancel their reservation according to §5.1.

5.2.2 If Mental Health Yoga can fill the workshop, there are generally no additional costs for our customers. If the workshop is not fully booked, the following costs will be added to the processing fees. The costs are calculated as a percentage deducted from the total amount of the reservation:

Until 30 days before the workshop: 20%

29 – 15 days before the workshop: 30%

14 – 10 days before the workshop: 50%

9 – 6 days before the workshop: 75%

All fees will be deducted directly from the refund amount. From 5 days before the start of the workshop, the right to a refund expires. If the customer does not appear at the agreed time and, therefore, does not use Mental Health Yoga ‘s services, no refund will be given.

5.3. REPLACEMENT PARTICIPANT

If someone else replaces the originally registered participant, a processing fee of CHF 40.- will be charged. Payment can be made by bank transfer, TWINT, or by paying an invoice sent by email. Once payment is received, a confirmation email will be sent to the new participant(s). From the moment of payment, the regulations described here apply between the replacement participant and Mental Health Yoga.

CAUTION: Since the workshop was paid for by the originally registered participant, the conditions described here apply until the end of the reserved workshop. If rebooking fees are not paid before the workshop, §5.1 and §5.1.1 apply. Mental Health Yoga strongly recommends that the original participant pays these fees themselves because Mental Health Yoga is not responsible for transferring money (e.g., the workshop fee) between the original participant and their replacement. Mental Health Yoga disclaims any liability in this regard. In all cases, the regulations described under §5, §5.1, §5.2 apply.

5.4. FORCE MAJEURE

Events of force majeure (e.g., natural disasters, epidemics, unrest), official measures, and other unforeseeable circumstances may cause Mental Health Yoga to cancel the workshop. In such a case, Mental Health Yoga will inform you promptly by email or phone.

5.5. YOU PARTICIPATE IN A WORKSHOP BUT CANNOT COMPLETE IT

If you prematurely terminate the booked workshop, the price cannot be refunded. In urgent cases (e.g., your own illness or accident, severe illness, or death of a close person), Mental Health Yoga may either refund a part of the fee or integrate you into a workshop at a later date if there are available slots.

6. CANCELLATION BY Mental Health Yoga

Mental Health Yoga reserves the right to cancel the workshop up to 2 weeks before it starts. All fees already paid will be fully refunded. No additional compensation will be paid.

If the course of the workshop is endangered, significantly impeded, or made impossible due to force majeure, official measures, political unrest, strikes, or other unforeseeable and unavoidable complications,  Mental Health Yoga may cancel the workshop at any time. Already paid fees will be fully refunded. No additional compensation will be paid.

Mental Health Yoga reserves the right to cancel a customer’s participation for valid reasons. For example, if it is clear that the customer does not meet the participation requirements, i.e., if their participation in one of our workshops is not possible, the responsibility lies with the customer. In this case, the cancellation costs described in § 5.1 apply. §5 and especially §5.1.1 apply, unless Mental Health Yoga finds a replacement. In that case, only the processing fees according to §5.1 will be charged.

6.1 CANCELLATION FOR OTHER REASONS BY Mental Health Yoga

Mental Health Yoga is entitled in exceptional cases to cancel workshops for other reasons (e.g., severe illness, injury, etc., of the course instructor). If this happens, you will be informed immediately.

6.2 CANCELLATION BY Mental Health Yoga OF A PERSONA NON GRATA

Mental Health Yoga also reserves the right, in exceptional cases and immediately prior to any activity (e.g. a workshop), to exclude individuals from our activities (e.g. if employees of Mental Health Yoga have been or are excluded by those individuals or their institutions; individuals who have previously attracted negative attention, etc.).

If any payments have been transferred, they will be fully refunded ON THE FIRST OCCURANCE. The excluded participant will be informed of our decision by SMS or email and notified that he or she will receive a 100% refund.

For any further attempt by the excluded person to register again for activities of Mental Health Yoga, only the full amount LESS EXPENSES AND ADMINISTRATIVE FEES (CHF 40.–) will be refunded.

7. PARTICIPATION CONDITIONS AND PARTICIPANTS’ DUTY TO COOPERATE

Each participant must meet the conditions that enable them to participate in a practice-oriented workshop. The participant must decide for themselves whether their mental or physical condition and/or the environment (weather, etc.) allow them to participate in the planned activities of the workshop and whether the described activities are suitable for them. The participant must inform Mental Health Yoga about any difficulties. Participants must follow the instructions of Mental Health Yoga and its staff.

​If a participant continuously disrupts the group of a workshop, Mental Health Yoga has the right to exclude the participant from the workshop. In this case, no compensation will be paid to the excluded person, and any additional costs incurred will be borne by the excluded participant.

7.1 RENTAL EQUIPMENT

The user is responsible for the rented equipment. In case of damage, it is essential to inform Mental Health Yoga or the workshop leader immediately. ​

7.2 VIDEO RECORDINGS AND PHOTOS DURING Mental Health Yoga WORKSHOPS

Mental Health Yoga protects its intellectual property. Participants of our workshops, under the Mental Health Yoga terms and conditions described here, agree not to make any videos of the  Mental Health Yoga workshops and their proceedings. Photos of workshop content may be taken to a limited extent as commemorative photos.

8. WORKSHOPS OUTSIDE SWITZERLAND AND LIECHTENSTEIN

Generally, our workshops take place near Neuchâtel or online. However, we remind our participants that they may need a passport, identity card, and, in some cases, a valid visa if our workshops are held abroad. If you are Swiss or Liechtensteiner, Mental Health Yoga can inform you about the formalities for entering and staying in the respective country. If you are traveling with a different passport, it is very important to contact the authorities or the embassy of the country you are traveling to (or their official website) for information. (CAUTION: Information on the Internet is often not updated. Many pieces of information are contradictory or incorrect.)

8.1 ENTRY, VISA, AND HEALTH REQUIREMENTS

8.1.1 If travel documents need to be issued or extended, or if a visa needs to be obtained, you are solely responsible for these arrangements. If a travel document is not available or is issued too late, resulting in the need to cancel the trip, §5 (Cancellation) applies.

8.1.2 Participants of Mental Health Yoga workshops abroad are responsible for complying with the laws, including entry, health, and currency regulations of the country they are visiting. Before departure, please ensure that you have all necessary documents with you.

8.1.3 Mental Health Yoga advises you that if you are denied entry to a country, you will be responsible for the return costs. Mental Health Yoga expressly points out the legal consequences of possession and importation of prohibited goods (illegal substances, weapons, bio-hazard goods, animals, etc).

9. PROGRAM CHANGES DURING OUR WORKSHOPS

In the event of force majeure, very adverse weather conditions, or other circumstances that require a change in the program, Mental Health Yoga reserves the right to modify the course of the program. The workshop will generally take place according to the itinerary described in the program. The sequence of topics may be changed if necessary.

Any additional costs exceeding 10 CHF per person will be borne by the participants. This rule applies also in the case of force majeure.

10. INTERRUPTION OF THE WORKSHOP OR SERVICES

If a participant prematurely terminates the workshop or does not participate fully, no refund will be provided by Mental Health Yoga. All associated costs will be borne by the participant.

If Mental Health Yoga cancels the workshop during the trip without any special reason, the costs for every cancelled day will be fully refunded. No further compensation will be paid. §6 and §7 apply.

11. COMPLAINTS DURING THE WORKSHOP AND CLAIMS

If a customer wishes to file a complaint during our workshops, they must immediately inform Mental Health Yoga, i.e., the responsible person (if it’s not an online workshop on-site) at the workshop. Mental Health Yoga will try to find a satisfactory solution for the customer.

If no remedy is provided within a reasonable time period, or if a remedy is not possible or insufficient, ask the workshop supervisor to confirm the deficiencies or damage you are complaining about and the lack of remedy in writing. The workshop supervisor is obliged to document the facts and your complaint in writing. However, you are not entitled to claim any damages or similar demands from the workshop supervisor.

All complaints must be submitted in writing to Mental Health Yoga within a period of 30 days after the completion of the workshop or after the occurrence of the issues in question.

If the workshop participant has not reported their dissatisfaction to the responsible person on-site during the workshop or if they do not assert their claims within 30 days after the end of the booked workshop, the participant forfeits their right to make a complaint.

12. LIABILITY

12.1 General: Mental Health Yoga bears full responsibility in compliance with legal regulations and international agreements.

12.2 Disclaimer: Mental Health Yoga is not liable, particularly in the following cases (non-exhaustive enumeration):

12.2.1 When Mental Health Yoga has taken all necessary precautions and the damage was unforeseeable or if the precautions taken by the service provider were unavoidable, especially in the case of force majeure.

12.2.2 Damages caused by the unforeseeable or unavoidable fault of a third party who is not related to the fulfillment of the contract.

12.2.3 Damages resulting from an error or mistake of a participant before or during the workshop.

12.3 PERSONAL INJURIES, ACCIDENTS, AND ILLNESSES

Mental Health Yoga is liable for personal injuries, death, bodily harm, and illness that result from non-fulfillment or improper fulfillment of the contract, provided that the damages are caused by Mental Health Yoga.

12.4 PROPERTY AND FINANCIAL DAMAGES

Regarding property damages resulting from non-fulfillment or improper fulfillment of the contract, Mental Health Yoga ‘s liability is limited to a maximum of the price of the workshop unless the damage was caused intentionally or with gross negligence.

12.5 PARTICIPANT’S EQUIPMENT

If the participant uses their own equipment, they are fully responsible.

12.6 DELAYS

Mental Health Yoga is not responsible for delays of our participants, public transportation, or traffic jams on the way to the workshop. Participants are advised to consider traffic conditions, potential delays with individual or public means of transport, etc., to avoid possible delays.

13. SAFETY

You participate in your activities during the time of the Mental Health Yoga workshop at your own risk. Mental Health Yoga assumes no liability for any resulting accidents and/or physical damages.

14. WARRANTIES

Mental Health Yoga has sufficient resources to provide a refund if the customer is entitled to one, as required by this contract.

15. DATA PROTECTION

Mental Health Yoga protects your data through a private company specialized in data protection according Swiss and EU-laws. After participating in the workshop, the participant may request access to the collected data or the deletion of their data. Mental Health Yoga has the right to transmit the customer’s data (name, address, email, phone number) to service providers such as restaurants, transportation companies, authorities, etc., as necessary for the workshop’s execution.

16. INSURANCE

All insurances are the responsibility of the participant.

17. APPLICABLE LAW AND JURISDICTION

Swiss law applies to the legal relationship between you and Mental Health Yoga. The place of performance and jurisdiction is Neuchâtel (Canton of Neuchâtel) *.

The conditions and clauses of the contract are subject to the provisions provided for in the application of laws and international agreements.

Court address:

Updated, June, 24th 2026